[Iefac.list] Service Science

Tue May 14 23:19:44 EDT 2019

Dear colleagues,

As the new Editor-in-Chief of Service Science (
pubsonline.informs.org/page/serv/editorial-board), I am excited to share
with you information about the major reorganization and repositioning of
the journal that is underway. As detailed below, the ambition for the
journal is to become the *leading journal in the science and engineering of
service,* with a particular focus on innovative approaches to service
design and management.

The journal aims to embrace *the full range of service applications*,
including healthcare, hospitality and entertainment, transportation,
retail, banking, information, and professional services, among others, with
an emphasis on emerging applications including sharing economy, digital
markets, smart cities, and fintech.

The journal also aims to embrace *a variety of approaches to research*
(analytical,
empirical, behavioral, and field-based) and a *wide range of research
perspectives*, including those grounded in the fields of operations,
industrial engineering, marketing, information, economics, and psychology,
among others.

In doing so, the journal is committed to upholding the *highest standards
of rigor* (regardless of the underlying methodological approach). The
journal seeks to encourage papers that tackle important problems (
*relevance*) and engage with problems that matter to society in health,
transportation, and education, among others (*impact*).

The journal will endeavor to become the intellectual home for innovation in
service, encouraging *submissions *that *reimagine how services should be *(and
not just study services as they are) and those that introduce services to
application where there are currently none. In other words, the journal
welcomes papers with ideas that can *disrupt *existing business models and
promote *service innovation* (such papers would of course still need to be
backed up by rigorous analysis or strong empirical evidence).

To support these bold ambitions, we have assembled a *world-class editorial
board*(pubsonline.informs.org/page/serv/editorial-board) consisting of
foremost leaders in the field, drawing from multiple disciplines, including
*operations*, *marketing*, *information systems*, *finance*, *data science*,
and others. The board is diverse with representation from schools of
*managemen*t, *engineering*, *computer science*, and from *industry*. The
board is *international* with significant representation from outside of
North America. We are proud of the number of *women* who are on the board,
including as department editors and which we seek to grow.

The editorial board has been organized along topical areas in service that
cover the full range of service theory and applications as follows:

*Customer Experience, Behavior, & Decision Making*

Tony Cui Haitao, University of Minnesota
Ozalp Ozer, University of Texas at Dallas

*Digital Services, Online Platforms, & Social Media*

Gad Allon, University of Pennsylvania
Ravi Bapna, University of Minnesota

*Financial Services & Fintech*Michael Pinedo, New York University
Anna Chenobai, Syracuse Unversity

*Healthcare*Pinar Keskinocak, Georgia Institute of Technology
Andrew Schaeffer, Rice University

*Marketing of Services & Revenue Management*Guillermo Gallego, Hong Kong
University of Science and TechnologyMing Hu, University of Toronto

*Retail, Hospitality, Tourism, and Entertainment*Rohit Verma, Cornell
University

*Service Analytics & Big Data*Georgia Perakis, Massachusetts Institute of
Technology
Francis de Vericourt, ESMT

*Service Design & Service Innovation*Guillaume Roels, INSEAD
Aleda Roth, Clemson University

*Service Operations*Ger Koole, Vrije Universiteit Amsterdam
Serhan Ziya, University of North Carolina

*Supply Chain Services & Logistics*Geert-Jan van Houtum, Eindhoven
University of Technology
Jeannette Song, Duke University

*Urban Services & Mobility*Karan Girotra, Cornell University
Yafeng Yin, University of Michigan

*Other Topics in Service*Saif Benjaafar, University of Minnesota

A journal, as broad as Service Science, naturally intersects with many
other INFORMS journals, including journals in operations, information
systems, marketing, and transportation, among others. Service Science is
not to compete with these journals but rather to complement them by
allowing for a journal that is *singularly focused on service* and
that *embraces
multi-disciplinarily* as a constituting feature of its identity. The
journal aims to *coalesce a community* around service and to ensure that
the INFORMS community is at the forefront of the service revolution that is
underway.

The journal aims to be *nimble* and promises not only high quality reviews
but reviews that are timely. To this purpose, we have adopted a *review
policy of 2+2*, with each paper reviewed by two referees (in addition to a
department editor and an associate editor) and a maximum of number of 2
revisions before a final decision on the paper is reached. Our goal is for *90%
of the papers *to be reviewed within* 90 days*.

 Several initiatives are being planned, including *special issues* on
emerging topics and a series of *reflection articles* by leading scholars
whose goal is to synthesize progress in target areas and articulate a
vision for future research. However, more than anything, we need the *rallying
of the community *behind the journal.

So please help us spread the work about Service Science and consider it as
an outlet for your best work!

Saif Benjaafar
Editor-in-Chief, Service Science
pubsonline.informs.org/page/serv/editorial-board

---
Saif Benjaafar
Distinguished McKnight University Professor
Head, Department of Industrial and Systems Engineering
University of Minnesota
111 Church Street SE
Minneapolis, MN 55455
Phone: (612) 242-3159
Email: saif at umn.edu
Web:www.isye.umn.edu/faculty/Benjaafar.shtml
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