[Iefac.list] [Fwd: New Text: C. M. Chang, "Service Systems Management and Engineering: Creating Strategic Differentiation and Operational Excellence, " John Wiley]

[Rakesh Nagi]

An HTML attachment was scrubbed...
URL: https://mail.clemson.edu/pipermail/iefac.list/attachments/20100525/bb23a414/attachment.html 
-------------- next part --------------
A non-text attachment was scrubbed...
Name: Chang-Sevice Systems Mgmt flier.pdf
Type: application/octet-stream
Size: 677525 bytes
Desc: not available
Url : https://mail.clemson.edu/pipermail/iefac.list/attachments/20100525/bb23a414/attachment.obj